All items ordered are manufactured at the workshop in Bulawayo, Zimbabwe. We need ten to fifteen working days to make your order, and then ship.
South Africa deliveries
All items purchased for delivery in South Africa will be despatched by Postnet to Postnet (P2P) service. You will be required to provide the details of your nearest Postnet and your contact number.
If you do not have a nearby Postnet we will use the Post Office, in which case your full postal details will be needed as well as a contact number.
All items purchased for delivery outside Zimbabwe and South Africa will be despatched by airmail with a tracking number using the Postal system. Delivery times are variable, but we recommend that you budget six weeks for all shipments, both overseas and within Africa, in addition to manufacturing time of 10 – 15 working days.
Import duties, taxes and ancillary charges are not included in our item price or the shipping charges. These charges are the buyer’s responsibility, as is the legality of importing the item. Please check with your country’s customs office to determine their documentation requirements and costs prior to buying.
We will make every effort to ensure that you receive exactly what you ordered and, if footwear, that it fits. To this end we strongly recommend that you follow the fitting guidance on the website most carefully, provide as much information as possible, and help us with your best judgement. However if you are not satisfied with your purchase we will happily refund or exchange a product provided it is in a fully re-saleable condition, and provided the product has not been personalized, for example if you have ordered a boot on a sole other than workshop standard.
Courteney regrets that it is unable to offer a refund on footwear that has been made on a sole that is not workshop standard.
In the event of your wishing to return an item please e-mail email@example.com for return instructions. Your return should be made within 28 days of date of invoice. If the item is returned and is not in a fully re-saleable condition Courteney reserves the right to refuse a refund, or to deduct up to 20% from the original selling price from the refund amount.
This does not affect your rights – we will refund your original delivery charge if the product has a manufacturing defect, but not when it does not fit, or is not wanted.
All sale or discounted products are final sale.
Should you wish to cancel an order placed online with Courteney please e-mail firstname.lastname@example.org. However, once orders have left the factory, and are at the mercy of international transport systems, Courteney is not obliged to refund due to delays. If you feel your order may not arrive in time please feel free to ask Sharron for a quotation from Fedex.