Deliveries & Returns
DELIVERY
All items ordered are manufactured at the workshop in Bulawayo, Zimbabwe. We need fifteen working days to make your order, and then ship.
All items are regularly consolidated for export to Johannesburg, South Africa from where they are couriered, and tracking information will be provided.
You are welcome to email outfit@courteneyboot.com with any enquiries about your order if you are concerned, but bear in mind that your order is being made specifically for you and, together with the process of exporting to South Africa and then distributing, this takes time.
South Africa deliveries
All items for delivery in South Africa will be despatched by Aramex Couriers, and you will be required to provide your full physical delivery address and contact number. You should budget two months for delivery.
International deliveries
All items purchased for delivery outside Zimbabwe and South Africa will be despatched by Aramex Couriers. Delivery times are variable, but you should budget anything up to three months to receive your order.
Import duties, taxes and ancillary charges are not included in our item price or the shipping charges. These charges are the buyer’s responsibility, as is the legality of importing the item. Please check with your country’s customs office to determine their documentation requirements and costs prior to buying.
RETURNS
Every effort will be made to ensure you receive exactly what you ordered and, if footwear, that it fits. To this end we strongly recommend that you follow the fitting guidance on the website most carefully, provide as much information as possible, and help with your best judgement. However if you are not satisfied with your purchase we will happily refund or exchange a product provided it is in a fully re-saleable condition, and provided the product has not been personalised.
In the event of your wishing to return an item please email outfit@courteneyboot.com for return instructions. Your return should be made within 28 days of date of invoice. If the item is returned and is not in a fully re-saleable condition Courteney reserves the right to refuse a refund.
This does not affect your rights – your original delivery charge will be refunded if the product has a manufacturing defect, but not when it does not fit, or is not wanted.
All sale or discounted products are final sale.
CANCELLATIONS
Should you wish to cancel an order placed online with Courteney please email outfit@courteneyboot.com. However, once orders have left the factory and are at the mercy of international transport systems, Courteney will not refund.
DELIVERY RESPONSIBILITIES
Once an order has been despatched by Aramex Couriers it is the purchaser’s responsibility to be prepared for its arrival. Courteney accepts no liability for the loss of a parcel due to changes, delays or complications outside our remit.
